Shipping

What are your shipping times?

We aim to ship your portrait within 2-4 business days. Here's the process:

  • Image processing: We'll process your image within 1 business day.
  • Artwork creation: Our artists will draw your pet portrait in 1-2 business days.
  • Printing, framing, packaging, and shipping: We'll handle all these steps within 1-2 business days.

    (Note: Timeframes may vary during busy periods)
Where do you ship from?

All of our pet portraits are proudly created and shipped in-house from our studio on the Gold Coast, Queensland. Every step – from design to print and packaging – happens right here in our factory to ensure the highest quality and a personal touch with every order.

Which shipping provider do you use?

We ship all orders with Australia Post to ensure reliable, trackable, and timely delivery straight to your door.

Do you ship worldwide?

At this stage we are shipping within Australia, however the team is working really hard on expanding worldwide.

Is the shipping really FREE?

Yes that's correct! We are big on giving back to our community and those who support Bark & Brush. Enjoy quality prints at an affordable price.

What if my order arrives damaged?

Order arrived damaged? Upload a photo of the damage on this form and we will assist you with a replacement.

Contact Us

You can contact us anytime at Support@barkandbrushcom.au

Please note, we are unable to make any order changes, including cancellations, photo swaps, frame size upgrades, etc. after 30 minutes of your order being placed.

Order arrived damaged? Upload a photo of the damage on this form and we will assist you with a replacement.

Artwork didn't turn out the way you were hoping? Start by requesting a replacement with this form and our customer care team will follow up with you.

If you submit a form for damages or artwork issues, you do not need to email us - we review these requests frequently.