Shipping Policy

Due to the custom nature of our pet portrait products, each order is individually created, printed, and framed just for you.

Where We Ship

We currently ship within Australia only.

Order Processing & Delivery

We pride ourselves on a fast turnaround. Once your order is placed and your portrait is approved, we aim to have your order printed, framed, and dispatched within 3 business days.

During peak periods such as holidays and sales events, processing times may be slightly longer. We'll always keep you updated if there are any delays.

Shipping Cost

We offer FREE shipping on all Australian orders. No hidden fees at checkout.

Estimated Delivery Times

🇦🇺 Australia — 3–7 business days after dispatch

Delivery timeframes are estimates and may vary due to carrier delays, weather conditions, or busy holiday periods.

Important to Note

• Updates or changes to your shipping address must be made within 30 minutes of placing your order. Please review your confirmation email and contact us immediately if a change is needed.
• We are unable to accept requests to swap or edit photos after an order has been placed.
• We cannot ship to military addresses. In the event that you provide a military address at checkout, we will contact you to request an alternative shipping address.

Questions?

Our friendly customer service team is here to help at support@barkandbrush.com.au