Refund policy

Custom Pet Portraits

Due to the customised nature of these products, we cannot offer returns. Your custom portrait is generated specifically for you and your pet using our AI portrait technology, and is entirely personal to you.

If you are unhappy with your final product then please get in touch with us at support@barkandbrush.com.au or by filling out this form. Customer satisfaction is one of our passions and we always strive to make sure you're happy with the final masterpiece.

If you received the wrong product, and incorrect size or print, or your product was damaged in transit, Please let us know by filling out this form.

If you have placed an order recently and have changed your mind, you can cancel or change your order within 30 minutes. If 30 minutes have passed, the cancellation or change request will be granted at our discretion, as portrait generation begins shortly after your order is placed.

Please be aware that when we create your artwork, we use the photo you uploaded with your order. If you do not follow our photography tips, we cannot offer any solution. It's your responsibility to submit a high quality photo that adheres to our submission guidelines. Low quality photos will result in low quality artwork. We do allow for notes to be added to orders in case you have anything to let us know about. However, we can't guarantee that special requests will be adhered to - for example we cannot edit a photo to close or open a mouth, add a smile etc. We can however, remove red eye, edit eye color and other requests.

Please note that all examples on site were made from high quality, high resolution photos. Blurry, low quality photos will not allow our design team to produce the high quality finish you see on site.

How Our Portraits Are Made

Bark & Brush portraits are created using AI image generation technology. When you place an order, the photo you upload is used as the basis for your personalised portrait. Each portrait is then hand-reviewed by our team before being sent to print to ensure quality and accuracy. By placing an order, you consent to your uploaded photo being used for this purpose.

Please be aware that the quality of your portrait is directly influenced by the quality of the photo you submit. If you do not follow our photography tips, we cannot offer a resolution for quality issues. It is your responsibility to submit a clear, high-quality photo that adheres to our submission guidelines. Low quality, blurry, or poorly lit photos will result in a lower quality portrait.

Please note that all examples shown on our website were generated from high quality, high resolution photos.

Sales, Promo Code Coupons & General Store Policies

Promo Codes — You may only use one promo code per order. Promo codes cannot be combined, are non-transferable, and may have specific requirements or exemptions to be successfully redeemed. Promo codes are subject to change at any time. Shipping charges are calculated based on the cart total after all promo codes have been applied.

Please note that we are unable to honour retroactive discounts. You must enter the code you intend to use at the time of checkout.