Frequently Asked Questions

Q: What are the specifications for the photos?

We offer considerable flexibility when it comes to the images you submit. We acknowledge that each situation is unique, and there may be limitations on the availability of photos.

Here are the general guidelines for the photos:

  • Capture the image at eye level.
  • Avoid shadows and ensure the image is clear and focused.
  • The photo should include the neck and upper chest of your pet.
  • Take the picture in a well-lit room or utilize natural light.
  • Capture a front-facing image of your pet either sitting or standing, ensuring that the neck is visible.
Q: Can I have more than one pet in my portrait?

You sure can! Check out our one-pet portrait here, two-pet portraits here, and three-pet portraits here. Upload your photos today, and our team will get started right away!

Q: Can you remove my pets collar from the photo?

Yes we can! We appreciate modern, simple designs just as much as you do. If you require anything removed from your pets photo please specify in the box on the cart page as you check out.

Q: How long will my portrait take to arrive?

We aim to ship your portrait within 3-5 business days. Here's the process:

  • Image processing: We'll process your image within 1 business day.
  • Artwork creation: Our artists will draw your pet portrait in 1-2 business days.
  • Revision confirmation: We'll email you for any revisions (Remember to check your junk folder). We'll proceed once we receive your confirmation or if we have not heard back within 48 hours (Due to high print demands)
  • Printing, framing, packaging, and shipping: We'll handle all these steps within 1-3 business days.

(Note: Timeframes may vary during busy periods)

Q: Do you ship worldwide?

At this stage we are shipping within Australia, however the team is working really hard on expanding worldwide.

Q: Is the shipping really FREE?

Yes that's correct! We are big on giving back to our community and those who support Bark & Brush. Enjoy quality prints at an affordable price.

Returns

Q: What are the specifications for the photos?

We offer considerable flexibility when it comes to the images you submit. We acknowledge that each situation is unique, and there may be limitations on the availability of photos.

Here are the general guidelines for the photos:

  • Capture the image at eye level.
  • Avoid shadows and ensure the image is clear and focused.
  • The photo should include the neck and upper chest of your pet.
  • Take the picture in a well-lit room or utilize natural light.
  • Capture a front-facing image of your pet either sitting or standing, ensuring that the neck is visible.

Shipping

Q: What are the specifications for the photos?

We offer considerable flexibility when it comes to the images you submit. We acknowledge that each situation is unique, and there may be limitations on the availability of photos.

Here are the general guidelines for the photos:

  • Capture the image at eye level.
  • Avoid shadows and ensure the image is clear and focused.
  • The photo should include the neck and upper chest of your pet.
  • Take the picture in a well-lit room or utilize natural light.
  • Capture a front-facing image of your pet either sitting or standing, ensuring that the neck is visible.
Q: Can I have more than one pet in my portrait?

You sure can! Check out our one-pet portrait here, two-pet portraits here, and three-pet portraits here. Upload your photos today, and our team will get started right away!

Q: Can you remove my pets collar from the photo?

Yes we can! We appreciate modern, simple designs just as much as you do. If you require anything removed from your pets photo please specify in the box on the cart page as you check out.

Q: How long will my portrait take to arrive?

We aim to ship your portrait within 3-5 business days. Here's the process:

  • Image processing: We'll process your image within 1 business day.
  • Artwork creation: Our artists will draw your pet portrait in 1-2 business days.
  • Revision confirmation: We'll email you for any revisions (Remember to check your junk folder). We'll proceed once we receive your confirmation or if we have not heard back within 48 hours (Due to high print demands)
  • Printing, framing, packaging, and shipping: We'll handle all these steps within 1-3 business days.

(Note: Timeframes may vary during busy periods)

Copy of Q: How long will my portrait take to arrive?

We aim to ship your portrait within 3-5 business days. Here's the process:

  • Image processing: We'll process your image within 1 business day.
  • Artwork creation: Our artists will draw your pet portrait in 1-2 business days.
  • Revision confirmation: We'll email you for any revisions (Remember to check your junk folder). We'll proceed once we receive your confirmation or if we have not heard back within 48 hours (Due to high print demands)
  • Printing, framing, packaging, and shipping: We'll handle all these steps within 1-3 business days.

(Note: Timeframes may vary during busy periods)

Contact Us

Please note, we are unable to make any order changes, including cancellations, photo swaps, frame size upgrades, etc. after 30 minutes of your order being placed.

Order arrived damaged? Upload a photo of the damage on this form and we will assist you with a replacement.

Artwork didn't turn out the way you were hoping? Start by requesting a replacement with this form and our customer care team will follow up with you.

If you submit a form for damages or artwork issues, you do not need to email us - we review these requests frequently.